Wine Trails

Digital Products - No Refunds

All purchases made through Wine Trails are for digital products (audio-guided wine tour experiences accessed via unique coupon codes). Due to the nature of digital goods and the immediate delivery of access codes upon purchase, all sales are final.

Once a coupon code is generated and distributed to you, you gain immediate access to the purchased tour content. As such, we cannot offer refunds, returns, or exchanges for any completed purchases.

Product Malfunction

If you experience technical issues or malfunctions with your purchased tour (such as audio files not playing, GPS features not working, or inability to access content), please contact our support team immediately at support@winetrails.io.

We will work diligently to resolve any technical problems. In the rare event that we cannot resolve a legitimate technical malfunction that prevents you from accessing or using your purchased tour, we will evaluate refund requests on a case-by-case basis.

How to Request Support

If you believe you are entitled to a refund due to a product malfunction, please contact us within 14 days of your purchase with:

• Your order/transaction ID
• The email address associated with your purchase
• A detailed description of the technical issue
• Screenshots or error messages (if applicable)

Our team will review your request and respond within 48 business hours.

Subscription Services

For users subscribed to our creator tiers (Single Reserve, Grand Reserve, Estate Collection), you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing period, and you will retain access to your subscription benefits until that date.

Refunds are not provided for partial subscription periods. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days.

Contact Information

For any questions regarding this refund policy, please contact us: